Refund Return Cancellation

Refund Return Cancellation

In the event that you receive a faulty product, within 14 days upon receipt of the product, you may exchange the faulty to us through any of our Poh kim branches.

Wrong product must be returned in its original shrink-wrapped packaging. You must produce the original receipt or order number, as proof of purchase.

You cannot exchange a product, either faulty or wrong product for another title.

Changes to your order

Once you have received confirmation of your order, changes to your order, including the arrangement for delivery, cannot be made unless you inform us before the delivery by email or phone contact.

Cancellation or Refund of order

There will be no cancellation or refund of order if payment is made and the product delivered.