Frequently Asked Questions

Frequently asked questions

Q: What is Premium Version Dvd?

A: Premium Version Dvd are encoded with the highest standard quality and clarity in dual layered Dvd 9 format and can be played on all standard DVD players, and comply to all the Region Coding and NTSC/PAL standards.

Q: What is Economy Version Dvd?

A: Economy Version Dvd are higher compression DVD formats which store more information per DVD disc than standard DVDs, while using the same basic techonology. As the files are more compressed, the video and sound quality of the stored media is usually lower. Economy Version Dvd can be played on all standard DVD players, and comply to all the Region Coding and NTSC/PAL standards.

Q: What is the DVD Region Code?

A: DVD’s sold globally are typically encoded to restrict their use to specific locations. That is, a DVD assigned a specific ‘Region Code’ can only be played within the areas specified in that Region Code. The DVD Region Code can usually be found on the back of the DVD’s package. It is therefore important that you make sure that the DVD(s) you are buying are compatible with your DVD player.

Q: What is the DVD All Region Code?

A: This designation indicates that the individual DVD can be played worldwide.

Q: Do you provide us an invoice or receipt?

A: We do not provide a physical invoice and therefore, no invoice will be mailed to your billing address nor included in your order. We will send out an e-invoice to your email address being maintained with us. However, a shipping list without showing any amount will be included in your order.

Q: Do I have to pay taxes on goods ordered?

A: No

Q: Will I receive a refund if I refuse to accept the shipment when it is delivered to me?

A: If any customer refuse a package, we will not be responsible for any refund or reshipment of the refused goods.

Q: What if the item received is different from the description on your website?

A: It is possible for insufficient or typographical errors to occur. If there is any error or missing information in our product information, please contact us for further assistance.

Q: How do you process my refund?

A: We will arrange to refund the proceeds by PohKim Credit for your future shopping.

Q: Will my credit card and personal information be secure when shopping at Pohkimvideo.com?

A: Please be assured that Pohkimvideo.com takes the necessary security measures to protect your confidential personal information, and we do not release your information to any outside organizations.

As for your credit card confidential infomation is handled by Paypal whom securely send and receive online payments using their credit card or bank account. Please visit PayPal.com’s official website for detailed information

Q: What is PayPal and how do I pay with PayPal

A: PayPal is an account-based system that lets anyone with an email address securely send and receive online payments using their credit card or bank account. Please visit PayPal’s official website for detailed information.

To pay with Paypal:

  1. After placing items in your Shopping Cart, hit the “Proceed to Checkout” button.
  2. Click tab marked “Sign In & Checkout with PayPal” and enter your email address and password in the indicated fields.
  3. Click the “Sign In & Checkout with PayPal” button to proceed.
  4. You will be redirected to the PayPal website. Login to your PayPal account and click “Pay.”
  5. Choose your shipping address saved at PayPal.com and confirm your payment.
  6. You will be directed back to the Pohkimvideo.com Checkout Page.
  7. Click the “Place Order” button and an order number will be created for processing.

Q: Can I pay with my credit card if I do not have a Paypal account?

A: Yes. You can also pay with your credit card if you do not have a Paypal account. Just select payment by credit card at the Paypal transaction page.